Payment Policy

You buy prepaid credits, either as a pack or as a custom amount from 10 to 10,000 credits. Credits are spent on video translations and human services. There are no subscriptions and no recurring charges.

You can pay in euro (EUR), US dollars (USD) or British pounds (GBP). Choose the currency on the Pricing page, in the footer or at checkout; the price you see is the amount charged, in that currency.

Each currency has its own price list, shown on the Pricing page. If your card is in a different currency, your bank may convert the amount and charge its own fee.

We accept Visa and Mastercard credit and debit cards. Payments are processed by our payment processor; card details are not stored by Vidigo.

Your bank may ask you to confirm the payment (3-D Secure). The credits are added once the payment is confirmed.

Credits are added to your balance as soon as the payment is confirmed, usually within a minute. Each purchase appears under Invoices in your dashboard.

If a payment is declined or fails, no credits are added and you are not charged. You can try again with the same or another card.

The credit cost of a job is shown before you start it and is taken from your balance when you confirm. If a job fails and no language is delivered, its credits go back to your balance automatically.

When a refund applies, it goes back to the card you paid with, in the currency you paid in. The Refund Policy explains when.

If you were charged but did not receive credits, or were charged twice, write to hello@vidigo.online with the date and amount. We will add the missing credits or refund the duplicate charge.