We believe in fair treatment for all our customers. Here's when and how refunds are processed.
Our streamlined refund process ensures quick resolution and transparent communication
Contact our support team with your refund request and relevant details.
Our team reviews your request and investigates any technical issues.
We notify you of our decision and process approved refunds.
Refunds are returned to your original payment method.
Common questions about our refund policy and process
You have 30 days from the date of purchase to request a refund. For subscription services, you have 7 days from your first purchase for a full refund.
If the translation quality doesn't meet our standards due to technical issues, we offer a full refund. Quality issues due to source content limitations may be eligible for partial refunds or credits.
Yes, we understand mistakes happen. Contact us within 7 days and we'll either refund the difference or provide a full refund if no services have been used.
Once approved, refunds are processed within 3-5 business days. The time to appear in your account depends on your payment method and bank, typically 5-10 business days.
If a full refund is issued, access to translated content may be revoked. We recommend downloading your content before requesting a refund if you wish to keep it.
Yes, if you cancel within 7 days of your initial subscription, you're eligible for a full refund. After that, you can cancel anytime but won't be charged for future periods.