Cancellation Policy

Vidigo has no subscription and never charges you automatically. You pay only when you buy credits.

You can cancel a credit purchase within 14 days, as long as you have not spent any of its credits. Write to hello@vidigo.online and we refund the full amount to your card, as set out in the Refund Policy. By spending credits from a purchase, you agree that the service starts at once, and that purchase can then no longer be cancelled.

An AI translation starts as soon as you confirm it and usually finishes within minutes, so it cannot be cancelled once started. If it fails, its credits come back automatically.

A job with a human service waits for our team before work starts. To cancel it, write in the job's request thread on your dashboard or to hello@vidigo.online before work starts, and we cancel it and return all its credits.

You can close your account at any time in Settings, under Your data. Closing it deletes your videos and personal details. Unspent credits are lost, so ask for any refund you are entitled to first.

If we close your account for a reason other than a breach of the Terms of Service, we refund your unspent credits.