Cookie Management

Cookie Policy

How we use cookies and similar technologies on Vidigo

Last updated: January 20, 2025

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

At Vidigo, we use cookies to enhance your experience, remember your preferences, and analyze how our service is used to help us improve it.

Types of Cookies We Use

Essential Cookies

Required

These cookies are necessary for the website to function and cannot be switched off.

Examples:

  • Authentication and session management
  • Security and fraud prevention
  • Load balancing and performance
  • CSRF protection tokens

Functional Cookies

Optional

These cookies enable enhanced functionality and personalization.

Examples:

  • Language preferences
  • User interface settings
  • Video quality preferences
  • Dashboard customizations

Analytics Cookies

Optional

These cookies help us understand how visitors interact with our website.

Examples:

  • Google Analytics
  • Usage statistics and patterns
  • Error tracking and debugging
  • Performance monitoring

Marketing Cookies

Optional

These cookies are used to deliver relevant advertisements to you.

Examples:

  • Ad personalization
  • Conversion tracking
  • Social media integration
  • Retargeting campaigns

Third-Party Cookies

Some cookies on our site are set by third-party services. These include:

Google Analytics

Helps us understand website usage and improve user experience

Payment Processors

Enable secure payment processing and fraud prevention

Support Chat

Powers our customer support chat functionality

Social Media

Enables social sharing and authentication features

How to Manage Cookies

Cookie Preferences

You can manage your cookie preferences through our cookie consent banner that appears when you first visit our site. You can also update your preferences at any time by clicking the "Cookie Preferences" link in our footer.

Browser Settings

You can also control cookies through your browser settings. Most browsers allow you to:

  • View and delete existing cookies
  • Block third-party cookies
  • Block all cookies (may affect functionality)
  • Delete cookies when browser is closed

Do Not Track

We respect the "Do Not Track" browser setting. When this setting is enabled, we:

  • Disable non-essential tracking cookies
  • Turn off analytics and marketing cookies
  • Maintain essential cookies for site functionality

Cookie Retention

Session Cookies

These are temporary cookies that are deleted when you close your browser.

Persistent Cookies

These remain on your device for a set period (typically 1-24 months) unless manually deleted.

Impact of Disabling Cookies

Please Note

Disabling certain cookies may impact your experience on Vidigo:

  • • You may need to log in repeatedly
  • • Your preferences won't be saved
  • • Some features may not work properly
  • • Video processing settings may reset

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology or legal requirements. We will notify you of any significant changes by:

  • Updating the "Last updated" date at the top of this page
  • Sending email notifications for material changes
  • Displaying a notice on our website

Contact Us

If you have any questions about our use of cookies, please contact us:

Privacy Team:privacy@vidigo.ai

Tip: For the fastest response to cookie-related questions, please include "Cookie Policy" in your email subject line.